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Deliveries

  • We offer free next day delivery on all orders over £50, excluding VAT. If you order total is less than £50, there will be a charge of £10
  • Orders placed before 5pm will usually be delivered on the next working day (unless the website shows us out of stock or it is an unusual item such as furniture)
  • No deliveries are made on weekends or bank holidays. Orders placed on Friday will be delivered on the following Monday
  • Occasionally we may need to use an approved courier company to deliver your goods- you will not be charged an additional cost for this service
  • In the case of unexpected situations due to extreme weather or traffic, we cannot guarantee a normal delivery service

To discuss your delivery options in more details, including options such as a desktop drop service,  please contact us on 08456 005 004 or sales@officesales@ebbgroup.com

Missing Goods

If you have not received an item with your delivery it must be reported 24 hours of delivery.

Returns

We understand that sometimes things aren't quite right. We pride ourselves in our service and we will endeavour to makes things right. Please contact us as soon as you realise something is wrong as we only have 2 working days to return goods to the manufacturer.

Specials

If you have ordered a bespoke item, such as print work or engraved goods, we cannot accept the return.

Catering and Facilities Items

Consumables such as tea, coffee, biscuits, bleach etc cannot be returned due to health and hygiene reasons.

Damaged or Incorrectly Received Products

Please notify us within 24 hours of noticing the damage or delivery fault. We will arrange a replacement to be sent out to you as soon as possible. Please make sure that the packaging on the product is still in a good condition where possible.

Changed Your Mind?

If the product isn't what you were expecting, then please contact us within 10 working days. Please make sure that the packaging on the product is still in saleable condition. There will be a 20% handling charge applied when returning goods that are no longer required.

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